Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!

Our customers' satisfaction is our number one priority.

If you are unsatisfied with any coffee purchase you have made from our website, simply contact us within 14 days of shipment on contact@dravacoffee.com for a replacement or 100% refund of the purchase price back to your account.  Please include:

1. Your name, Date of purchase
2. The items you would like refunded
   

Please note:

• All coffee packets should be returned back to us in case of refund. 
• All coffee and merchandise can only be refunded if it is returned back to any of our facilities in new and unused condition
• Refunds are initiated within 3-5 days of notification. The amount of time it takes before the money is credit back to the customer's account depends on the clearing cycle of the customer's bank
• Please note that customers will be responsible for return shipping costs.
• Any returns must be in the original packaging with proof of purchase.

Cancellations on coffee orders will be considered if the request is made within 24 hours of placing an order.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Any delays beyond that can be addressed on a per-case basis. We will do our best to ensure all orders reach you on time!

If your order hasn't arrived after two weeks, please contact us and we will look into the details.